Question 1

When will the order be shipped or received?

Accepted Answer

Within 2-4 days after placing the order, the cut-off time is 4:00 pm from Monday to Friday, and the delivery time is express delivery (3-5 days). Orders that choose general delivery services will be delivered on Processing and delivery within 3-5 working days after successful payment and confirmation, the actual time depends on the stock: https://stemtoy.com.hk/en/policies/shipping-policy

Question 2

How to pay?

Accepted Answer

All orders will be settled in Hong Kong dollars. You can choose the payment method at checkout. The company accepts VISA cards, Master cards, and American Express credit cards. After credit card account number, please also enter the security code printed on the front of the card (Amex) or the back of the card (VISA/MasterCard), so that your issuing bank/institution can verify your identity. In addition, we also Accept Payme, Octopus App, Alipay HK, WeChat Pay HK, Apple Pay, Google Pay, FPS, UnionPay, bank transfer: https://stemtoy.com.hk/en/pages/payment-methods

Question 3

Can I go to the store to buy? Or can I pick it up?

Accepted Answer

We are an online store and do not have stores, but we can arrange specific self-pickup services for you. Please contact our customer service before purchasing.

Question 4

Do you have wrapping service or birthday card service?

Accepted Answer

We provide a full range of toy gift packaging services. For carefully selected toy gifts, add exquisite gift packaging and greeting card writing! If you are not convenient to write by yourself, or you want to send it directly to the other party, we can also help you You write: https://stemtoy.com.hk/en/pages/gift-wrapping-service

Question 5

Is there any maintenance or after-sales service for the toy? Can I return it if I buy it if it is not suitable for playing?

Accepted Answer

Please do not reject the product when it is sent out. If you have any questions after receiving the product, please take a photo and record it immediately, and contact Kidrise customer service department. If the product is rejected or not picked up within the time limit, the resulting surcharge will be charged. It is borne by the customer, please note: https://stemtoy.com.hk/en/policies/refund-policy

Question 6

Is there a wholesale of teaching materials and a large number of STEM toys ordering services for educational institutions?

Accepted Answer

Kidrise is also a long-term partner and toy supplier of many public institutions, educational institutions, schools and kindergartens. It is a high-quality and stable STEM educational toy supplier in Hong Kong. It has rich experience in STEM toy trading. Welcome Various types of cooperation: https://stemtoy.com.hk/en/pages/wholesale

Question 7

What's the latest toy discount?

Accepted Answer

Tong Le Gao Fei provides you with the latest Hong Kong Stem toys, Hong Kong children's enlightenment toys and other selected discounts. Subscribe to Tong Le Gao Fei's e-newsletter, allowing you to search for the latest information and promotions. Check out the discounts of different products at a glance. Is there any promotion to buy stemtoy for children: https://stemtoy.com.hk/en/pages/promotion

Question 8

Want to give birthday presents to children?

Accepted Answer

Worried about preparing birthday gifts for children? Kidrise has selected all kinds of hot-selling children's birthday gifts. We have collected Montessori toys suitable for 0-3 years old, STEM toys suitable for 3 years old or above (science toys, Technology toys, engineering toys, math toys), plus our various shopping discounts, bring children an unforgettable birthday: https://stemtoy.com.hk/en/collections/hong-kong-birthday-gift-kids- toy-present-stem-montessori

6-11 years old STEM toys recommended in Hong Kong

[Pick up in Kwun Tong] Apitor Robot-B STEM for beginners to learn 8-in-1 robot

[Pick up in Kwun Tong] Kidrise STEAM science experiment children’s exploration microscope: Amazing Microscope (including specimen, slide, cover slip, microscope exploration manual)

[Pick up in Kwun Tong] Kidrise Astronomy Science STEAM Children's 60x Refraction Astronomy Star Observing Telescope: Amazing Telescope (including mobile phone holder, stargazing guide book)

[Pick up in Kwun Tong] Taiwan T-Space COLLINS Intelligent STEAM Obstacle Challenger Robot (Made in Taiwan | Climbing height 9cm)

[Self Pickup in Kwun Tong] Taiwan T-Space MOTONOVA STEAM Variable Speed Magic Flywheel (Made in Taiwan | No batteries required)

[Self-pickup in Kwun Tong] ProsKit GE-897 gear transmission ⚙️3-in-1 button programming STEM robot

[Self Pickup in Kwun Tong] Taiwan T-Space 24-IN-1 ROBOT CARNIVAL STEAM 24-in-1 Robot Carnival (Made in Taiwan | Can be moved forward and backward)

【Kwun Tong Self Pickup】Science Can STEM Optical Shadow Box💡Children’s Science Experiment Set

[Pick up in Kwun Tong] Science Can Human Anatomy Model Children’s Toy

German BRESSER 1200x binoculars + TV tube microscope

[Self-pickup in Kwun Tong] Kidrise movable 3D three-dimensional mechanism paper model toy・Troubled Mother Bird・DIY toy

Kidrise 1000x LED screen photo-capable children’s digital microscope (can take photos and videos, with 4GB SD card)

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