Frequently Asked Questions｜King Le Gaofei Frequently Asked Questions Collection

We are committed to providing parents, teachers, and schools with the highest quality STEM educational toys. To make your shopping process smoother, we have compiled the following frequently asked questions:

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Ordering and Payment Methods

Q: What payment methods can I use?

We offer a variety of flexible payment options, including:

  • Electronic payment methods: PayMe, Faster Payment System (FPS), Octopus, AlipayHK, WeChat Pay HK.
  • Credit cards: VISA, MasterCard, American Express (securely processed via Shopify Payments).
  • Bank transfer: HSBC transfer.
Q: Can I modify or cancel my order after placing it?

Once an order is in the processing stage or has been shipped, we cannot modify or cancel it. We recommend double-checking the quantity and shipping details before checkout. For urgent needs, please contact customer service immediately via WhatsApp.

Delivery and pickup services

Q: How are shipping costs calculated? Are there any free shipping offers?

Local delivery: Generally, SF Express is used.

Free shipping offer: Enjoy free shipping on orders of HK$500 or above (Hong Kong only).

For orders under HK$500, shipping fees will be collected by SF Express from the recipient on a "cash on delivery" basis, or a fixed shipping fee will be prepaid at checkout.
Q: How long after placing an order will I receive the goods?

In-stock items: Usually shipped within 1-3 business days after order confirmation.

Pre-ordered items: Shipping time will be indicated on the product page.

After being shipped, SF Express typically takes 1-2 business days to deliver.
Q: Can I pick up my order in-store?

Yes. You can choose to pick up your package at our store in Kwun Tong . Please select "In-store Pickup" at checkout and collect your package during business hours after receiving the "Pickup Notice" email.

Refund and Exchange Policy

Q: What should I do if I receive a damaged or incorrect item?

We place great importance on product quality. If you find any damage to the goods or discrepancies with your order, please contact us within 7 days of receiving the goods and provide the following information:

  1. Order Number
  2. We will verify any photos or videos of product defects and arrange a replacement for you.
Q: Can I return an item because of personal preference?

According to our terms of service, we do not accept returns or exchanges based on personal preferences (such as dislike or discrepancy from expectations) unless the product itself has quality issues or is incorrectly shipped.
Q: How long does the refund process take?

If you meet the refund criteria, the funds will be returned to your original payment account. Credit card refunds may take 5-10 business days to process, depending on the bank or issuing institution.

Gift Packaging and Wholesale Services

Q: Do you provide gift wrapping services?

Offered! If you are buying this as a gift, you can add "Gift Wrapping Service" to your cart on the product page or in your shopping cart.

  • Professional Packaging: We will use exquisite wrapping paper.
  • Greeting Card: You can leave a message of blessing, and we will write a greeting card for you and put it in the package.
Q: How can schools or institutions apply for wholesale or large-scale purchases?

STEMtoy welcomes wholesale purchases from schools, non-profit organizations (NGOs), and corporate clients.

  • We provide a dedicated quotation .
  • We support purchase orders (POs) and cheque payments.
  • Bulk purchases may qualify for additional discounts. Please email contact@kidrise.com.hk or WhatsApp for inquiries.

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