Frequently Asked Questions｜King Le Gaofei Frequently Asked Questions Collection
Please check "Frequently Asked Questions" and refer to our website for answers to more frequently asked questions from customers.
common problem
Within 2-4 days after placing the order, the cut-off time is 4:00 pm from Monday to Friday, and the delivery time is express delivery (3-5 days). Orders that choose the general delivery service will be processed and delivered within 3-5 working days after the payment is successful and confirmed. The actual time depends on the stock: https://stemtoy.com.hk/policies/shipping-policy
All orders will be settled in Hong Kong dollars, and you can choose a payment method at checkout. The company accepts VISA, MasterCard, and American Express credit card payment methods. In order to ensure your online payment security, after you enter the credit card account number, please also enter the card printed on the face of the card (American Express) or the back of the card (VISA card/MasterCard) to allow your issuing bank/institution to verify your identity. In addition, we also accept Payme, Octopus App, Alipay HK, WeChat Pay HK, Apple Pay, Google Pay, FPS, UnionPay, bank transfer: https://stemtoy.com.hk/pages/payment-methods
We are an online store and do not have a store, but we can arrange specific self-pickup services for you.
We provide a full range of toy gift wrapping services, including exquisite gift wrapping and greeting card writing for carefully selected toy gifts! If it is not convenient for you to write by yourself, or you want to send it directly to the recipient, we can also help you write: https://stemtoy.com.hk/pages/gift-wrapping-service
Please do not reject the product when it is sent out. If you have any questions after receiving the product, please take a photo and save it immediately, and contact Kidrise customer service department. In case of refusal or failure to pick up within the time limit, the resulting surcharge shall be borne by the customer, please note: https://stemtoy.com.hk/policies/refund-policy
Kidrise is also a long-term partner and toy supplier of many public institutions, educational institutions, schools and kindergartens. It is a high-quality and stable STEM educational toy supplier in Hong Kong. It has rich experience in STEM toy trading and welcomes all types of cooperation: https://stemtoy.com.hk/pages/wholesale
Children's Le Gaofei provides you with selected discounts on the latest Hong Kong Stem toys and Hong Kong children's enlightenment toys. Subscribe to Tongle Gaofei's e-newsletter, so that you can search for the latest information and promotions. Check out the discounts of different products at a glance, and see what discounts you can buy for your children: https://stemtoy.com.hk/pages/promotion
Worried about preparing birthday gifts for children? Kidrise has selected all kinds of hot children's birthday gifts for you. We have collected Montessori toys suitable for 0-3 years old, STEM toys suitable for 3 years old or above (science toys, technology toys, engineering toys, math toys), plus We offer a variety of shopping discounts to bring children an unforgettable birthday: https://stemtoy.com.hk/collections/hong-kong-birthday-gift-kids-toy-present-stem-montessori
