© 2026 Kidrise STEM Hong Kong Educational Toys | Powered by Kidrise
Refund policy
/* ： 1600px */
#kidrise-terms-page {
font-family: "Helvetica Neue", Helvetica, Arial, "PingFang TC", "Heiti TC", "Microsoft JhengHei", sans-serif;
color: #444;
line-height: 1.7;
width: 100%;
max-width: 1600px;
margin: 0 auto;
padding: 60px 20px;
box-sizing: border-box;
background-color: #fafafa;
}
#kidrise-terms-page * {
box-sizing: border-box;
}
/* */
.terms-header {
text-align: center;
margin-bottom: 50px;
}
.terms-header h2 {
font-size: 2.5em;
color: #333;
margin-bottom: 10px;
font-weight: 700;
}
.terms-subtitle {
color: #888;
font-size: 1.1em;
letter-spacing: 1px;
}
/* () */
.disclaimer-banner {
background: #fff5f5;
border: 1px solid #ffdcd9;
border-left: 6px solid #d32f2f; /* */
border-radius: 8px;
padding: 25px 30px;
margin-bottom: 40px;
box-shadow: 0 5px 15px rgba(211, 47, 47, 0.05);
}
.disclaimer-title {
font-size: 1.3em;
color: #d32f2f;
font-weight: 700;
margin-bottom: 15px;
display: flex;
align-items: center;
gap: 10px;
}
.disclaimer-content {
color: #555;
font-size: 0.95em;
display: grid;
grid-template-columns: 1fr 1fr;
gap: 20px;
}
.disclaimer-item {
position: relative;
padding-left: 20px;
}
.disclaimer-item::before {
content: '⚠️';
position: absolute;
left: 0;
top: 2px;
font-size: 0.8em;
}
/* */
.terms-grid {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 30px;
align-items: start;
}
/* */
.term-card {
background: #fff;
border-radius: 16px;
padding: 35px;
box-shadow: 0 10px 30px rgba(0,0,0,0.03);
border: 1px solid #eee;
transition: transform 0.3s ease, box-shadow 0.3s ease;
height: 100%;
}
.term-card:hover {
transform: translateY(-5px);
box-shadow: 0 15px 40px rgba(0,0,0,0.08);
border-color: #ffdcd9;
}
/* */
.span-2 { grid-column: span 2; }
.span-3 { grid-column: span 3; }
/* card titles */
.card-title {
font-size: 1.4em;
font-weight: 700;
color: #333;
margin-bottom: 25px;
padding-bottom: 15px;
border-bottom: 2px solid #f0f0f0;
display: flex;
align-items: center;
gap: 10px;
}
.card-title::before {
content: '';
display: block;
width: 6px;
height: 24px;
background: #ec746c;
border-radius: 4px;
}
/* */
.term-list {
list-style: none;
padding: 0;
margin: 0;
}
.term-list li {
position: relative;
padding-left: 20px;
margin-bottom: 12px;
color: #666;
font-size: 0.95em;
}
.term-list.reject li::before {
content: '✕';
color: #d32f2f;
font-weight: bold;
position: absolute;
left: 0;
top: 0px;
}
.term-list.process li::before {
content: '✓';
color: #ec746c;
font-weight: bold;
position: absolute;
left: 0;
top: 0px;
}
/* (Highlight Fee) */
.fee-highlight {
background: #fff9f9;
border: 2px dashed #ec746c;
border-radius: 12px;
padding: 20px;
text-align: center;
margin-bottom: 20px;
}
.fee-amount {
font-size: 1.8em;
color: #d32f2f;
font-weight: 800;
margin-bottom: 5px;
display: block;
}
.fee-desc {
font-size: 0.9em;
color: #666;
}
/* */
.contact-box {
background: #333;
color: #fff;
padding: 30px;
border-radius: 12px;
display: flex;
justify-content: space-around;
align-items: center;
flex-wrap: wrap;
gap: 20px;
}
.contact-item {
text-align: center;
}
.contact-label {
color: #ec746c;
font-size: 0.9em;
text-transform: uppercase;
letter-spacing: 1px;
margin-bottom: 5px;
display: block;
}
.contact-value {
font-size: 1.1em;
font-weight: 600;
}
/* Footer */
.terms-footer {
text-align: center;
margin-top: 50px;
padding-top: 30px;
border-top: 1px solid #eee;
color: #999;
font-size: 0.9em;
}
/* RWD */
@media (max-width: 1200px) {
.terms-grid { grid-template-columns: repeat(2, 1fr); }
.span-2 { grid-column: span 2; }
.span-3 { grid-column: span 2; }
}
@media (max-width: 768px) {
.terms-grid { grid-template-columns: 1fr; }
.span-2, .span-3 { grid-column: span 1; }
.disclaimer-content { grid-template-columns: 1fr; }
.contact-box { flex-direction: column; align-items: flex-start; }
#kidrise-terms-page { padding: 30px 20px; }
}
After-sales service and disclaimer
Terms & Conditions
Situations where returns and exchanges are not accepted
- The item was found to be already owned, bought by mistake or not needed after delivery.
- The item has been damaged through misuse.
- The item has been opened or used (e.g. packaging tape or box removed).
- The item is not kept in its original packaging, or is damaged, broken or incomplete.
- Colour differences caused by lighting or screen settings (the actual product prevails).
- Packaging defects caused by shipping where the product works normally.
- Delivery delays caused by the pandemic or logistics.
Order cancellation policy
If a customer requests cancellation and a refund after payment, we will charge an administrative fee:
deduct 10%
as an administrative and handling fee
* We reserve the right to refuse any unreasonable exchange, return or refund request.
* Refund times vary with the processing procedures of each bank or credit card company.
Delivery and pick-up rules
- Single address:Each order is limited to one delivery location.
- Pick-up deadline:Customers choosing self pick-up must, after ordering, within two weeks (counted in working days).
- Abandoned orders:Orders not collected within the deadline will be treated as abandoned and are non-refundable.
- Responsibility for information:We are not responsible for failed or delayed deliveries caused by incorrect customer information; please contact SF Express directly.
Return and exchange process and details
Application time limits and conditions
- Deadline to report:For quality issues, please, from the date of receipt, within 7 days contact customer service; late requests will not be accepted.
- Return deadline:After making a request, please within 3 days Return the item to the service centre.
- Required proof:The order number and original valid receipt must be presented.
- Limit on number of times:Each order can be exchanged once only.
Handling
- Completeness:Problems affecting overall operation require returning the full set, including packaging and accessories.
- Partial replacement:If only part of the item has a problem, only that part will be replaced.
- Shipping costs:All shipping costs arising from returns and exchanges are borne byBorne by the customer。
- Processing time:Processing time required 1–3 weeks(counted from the date the return is received).
* If the items or quantities do not match your order, pleaseOn the day of deliveryContact Kidrise customer service immediately.
* Kidrise is not responsible for damage after the goods are delivered.
* Kidrise is not responsible for damage after the goods are delivered.
Customer service hotline
+852 6672 1884
Email address
contact@kidrise.com.hk
Office hours
Mon–Fri 10:00-12:00 / 14:00-17:00
(closed on Saturdays, Sundays and public holidays)