Exchanges are not accepted in the following situations.
- After delivery, it was discovered that the item had already been purchased or was not suitable for the customer (wrong purchase/change of mind).
- The goods were damaged due to human error.
- The goods have been opened or used (e.g., the packaging tape or box has been torn off).
- The packaging of the goods is damaged, destroyed, or incomplete.
- Color differences may occur due to lighting or screen settings during photography (the actual product shall prevail).
- Loss or damage resulting from leaving the entrusted item at the entrance/management office.
Order cancellation and handling fees
For any order cancellation and refund request after payment, the following handling fee will be deducted (this fee will be deducted from the refund amount):
Credit Card / AlipayHK / WeChat Pay
Deduct 5% or $30 (whichever is higher)
Payme / Octopus / FPS / Bank Transfer
Deduct 3% or $20 (whichever is higher)
* Our company does not offer refunds without cause and reserves the right to refuse unreasonable requests.
Returns and exchanges contact
For returns or exchanges, please prepare your order number and receipt, and contact us:
* If the items or quantities do not match the order, please contact us immediately on the day of delivery .
Return and Exchange Policy and Procedures
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Timeliness: If the issue is related to quality, a replacement request can be made within 7 days of the date of receipt. Requests made after this period will not be accepted.
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Return deadline: Please return the item to the maintenance center within 3 days of submitting the request.
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Supporting documents: Order number and original valid document must be presented.
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Exchange limit: Each order is limited to one exchange.
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Completeness: If it affects overall operation, it must be returned along with the complete packaging and accessories; if it only affects partial operation, only that part should be replaced.
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Shipping costs: All shipping costs incurred for returns and exchanges shall be borne by the customer .
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Processing time: Returns take 1-3 weeks (from the date the returned item is received).
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Refund method: The refund will be processed using the same payment method as the customer (e.g., refund to the credit card account), and the timeframe depends on the bank.
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Disclaimer: Kidrise is not responsible for damage to goods after delivery. We are not liable for delivery delays or failures caused by incorrect customer information.
- We do not accept returns or exchanges based on reasons such as incorrect size or unsuitability.
Other Terms and Conditions
- Our company reserves the right to refuse any unreasonable requests for exchange or return.
- Kidrise reserves the right to amend the above terms and conditions without prior notice.
- In the event of any dispute, Kidrise reserves the right of final decision.
Kind tips:
Please read the product description and dimensions carefully before purchasing. If you have any questions, please feel free to contact customer service.
