delivery service

There may be delays in shipping, please check with us before purchasing.

  • If the customer chooses self-pickup (self-pickup needs to be arranged separately, please contact customer service before placing the order), the pick-up period is within two weeks after placing the order (Monday to Friday, excluding Saturdays, Sundays and public holidays) , please note that if you fail to pick up the order within the pickup period, it will be treated as an abandoned order.

This website provides the following delivery services

  • General delivery service (Monday to Friday only, Hong Kong area)

Shipping costs and delivery methods

  • Except for activities specifically noted on the website, shipping charges are handled as follows:
  • Before using the promotional code for each order, you can enjoy free delivery service for purchases over $400 (limited to a single delivery location), including residential addresses, industrial and commercial addresses, SF self-pickup points and SF smart lockers.
  • Click the link below to view: SF Self-Pickup Points | SF Cooperation Points | SF Smart Cabinets
  • If the purchase is less than $400, a shipping and handling fee of $60 will be charged.
  • If the delivery address is Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island and Ping Chau or South Lantau (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mei Wo, Pui O, etc.), an additional shipping fee of $10 will be charged. Remote area collection and delivery services and surcharges are charged within the area. For details, please click here .

Delivery Area

  • Please do not use a PO Box as your shipping address.
  • Each order can only be sent to one address. If you want to ship the goods to different addresses, please place separate orders according to different addresses.
  • We will not provide delivery services to outlying island areas (except the airport, Ma Wan, Discovery Bay and Tung Chung) and any controlled areas and areas where trucks are prohibited from entering.
  • Note : Additional service fees will be charged in remote areas. Please click here to view the range of remote areas .

    Delivery time and arrangement

    • Order processing time: Within 2-4 days after placing the order, the order cut-off time is 4:00 pm from Monday to Friday.
    • Shipping time: Express delivery ( 5-7 days)
    • Orders that choose general delivery service will be processed and delivered within 5-7 working days after payment is successful and confirmed. The actual time depends on inventory.
    • If customers fill in incorrect delivery/contact information, delivery time will be affected/delayed.

    Item tracking/change of address

    • After the goods are shipped, Kidrise will provide the tracking number of the goods to the customer. If you need to change your address, please contact the express company to make other arrangements. The delivery time may be delayed, and the additional costs must be paid by the customer.
    • If the customer is unable to receive the package due to personal reasons, please contact the express company to make arrangements. If the shipment fails to be delivered repeatedly, your order may be canceled and Kidrise will not issue a refund.
    • After placing an order, if there are any changes to the delivery address or selected delivery time, please contact Kidrise immediately to make arrangements.
    • The courier company's door-to-door delivery service does not include moving the goods to the residence. Therefore, if the customer causes damage to the items in the residence during the moving process, Kidrise will not be responsible for or compensate for any loss or damage.

    Special arrangements due to bad weather

    • Delivery service will be postponed when the gale signal is hoisted, the red or black rainstorm warning is in effect, or the express company determines that the weather conditions are unsafe for delivery. Kidrise will contact you to change the delivery date.

    In case of any dispute, Kidrise will reserve the right to make the final decision.