There may be delays in delivery, please consult us to confirm before purchasing.
- If the pick-up method is selected by the customer (self-pickup needs to be arranged separately, please contact customer service before placing the order), the pick-up period is within two weeks after placing the order (except Monday to Friday, Saturday, Sunday and public holidays) , please note that if you fail to pick up the goods within the pick-up period, it will be treated as an abandoned order.
This website provides the following delivery services
- General delivery service (Monday to Friday only, Hong Kong area)
Shipping and delivery method
- Except for the activities specified on the website, the shipping fee is handled as follows:
- For each order, before using the promotional code, you can enjoy free delivery service (limited to a single delivery location) with a purchase of over $400 , including residential addresses, business addresses, SF self-pickup points and SF smart lockers.
- Click the following link to view: SF Express self-pickup point ｜ SF Express cooperation point ｜ SF Express Smart Locker
- For purchases under $400, a $60 shipping and handling fee will be charged.
- If the delivery address is Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau or South Lantau (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mui Wo , Pui O, etc.), an additional shipping fee of $10 will be charged. For remote area delivery service and surcharge area, please click here for details .
- Do not use a PO Box as a shipping address.
- Each order can only be sent to one address. If you want to deliver the goods to different addresses, please place separate orders for different addresses.
- We will not provide delivery services to outlying islands (except the airport, Ma Wan, Discovery Bay and Tung Chung) and any restricted areas and areas where trucks are prohibited from entering.
Note : Additional service charges will be charged in remote areas, please click here to view the range of remote areas .
Delivery time and arrangement
- Order processing time: within 2-4 days after placing the order, the cut-off time is 4:00 pm from Monday to Friday.
- Shipping time: Express delivery ( 5-7 days)
- Orders that choose the general delivery service will be processed and delivered within 5-7 working days after the payment is successful and confirmed. The actual time depends on the stock.
- If the customer fills in the wrong delivery/contact information, the delivery time will be affected/delayed.
Item Tracking / Change of Address
After the goods are shipped, Kidrise will provide the tracking number of the goods to the customer. If you need to change the address, please contact the express company to make another arrangement. The delivery time may be delayed, and the additional costs incurred must be paid by the customer.
- If the customer fails to receive the package due to personal reasons, please contact the express company for arrangements. If the shipment fails to deliver repeatedly, your order may be canceled and Kidrise will not issue a refund.
- After placing an order, if there is any change in the delivery address or the selected delivery time, please contact Kidrise immediately for arrangement.
- The courier company's home delivery service does not include moving the goods to the residence. Therefore, if the customer causes damage to the items in the house during the moving period, Kidrise will not be liable and compensate for any loss or damage.
Special Arrangements Affected by Inclement Weather
- When the gale signal is hoisted, the red or black rainstorm warning is in effect, or the express company judges that it is not safe to deliver the weather, the delivery service will be postponed. Kidrise will contact you to change the delivery date.
In case of any dispute, Kidrise reserves the right of final decision.