Question 1

When will the order be shipped or received?

Accepted Answer

Within 2-4 days after placing the order, the cut-off time is 4:00 pm from Monday to Friday, and the delivery time is express delivery (3-5 days). Orders that choose general delivery services will be delivered on Processing and delivery within 3-5 working days after successful payment and confirmation, the actual time depends on the stock: https://stemtoy.com.hk/en/policies/shipping-policy

Question 2

How to pay?

Accepted Answer

All orders will be settled in Hong Kong dollars. You can choose the payment method at checkout. The company accepts VISA cards, Master cards, and American Express credit cards. After credit card account number, please also enter the security code printed on the front of the card (Amex) or the back of the card (VISA/MasterCard), so that your issuing bank/institution can verify your identity. In addition, we also Accept Payme, Octopus App, Alipay HK, WeChat Pay HK, Apple Pay, Google Pay, FPS, UnionPay, bank transfer: https://stemtoy.com.hk/en/pages/payment-methods

Question 3

Can I go to the store to buy? Or can I pick it up?

Accepted Answer

We are an online store and do not have stores, but we can arrange specific self-pickup services for you. Please contact our customer service before purchasing.

Question 4

Do you have wrapping service or birthday card service?

Accepted Answer

We provide a full range of toy gift packaging services. For carefully selected toy gifts, add exquisite gift packaging and greeting card writing! If you are not convenient to write by yourself, or you want to send it directly to the other party, we can also help you You write: https://stemtoy.com.hk/en/pages/gift-wrapping-service

Question 5

Is there any maintenance or after-sales service for the toy? Can I return it if I buy it if it is not suitable for playing?

Accepted Answer

Please do not reject the product when it is sent out. If you have any questions after receiving the product, please take a photo and record it immediately, and contact Kidrise customer service department. If the product is rejected or not picked up within the time limit, the resulting surcharge will be charged. It is borne by the customer, please note: https://stemtoy.com.hk/en/policies/refund-policy

Question 6

Is there a wholesale of teaching materials and a large number of STEM toys ordering services for educational institutions?

Accepted Answer

Kidrise is also a long-term partner and toy supplier of many public institutions, educational institutions, schools and kindergartens. It is a high-quality and stable STEM educational toy supplier in Hong Kong. It has rich experience in STEM toy trading. Welcome Various types of cooperation: https://stemtoy.com.hk/en/pages/wholesale

Question 7

What's the latest toy discount?

Accepted Answer

Tong Le Gao Fei provides you with the latest Hong Kong Stem toys, Hong Kong children's enlightenment toys and other selected discounts. Subscribe to Tong Le Gao Fei's e-newsletter, allowing you to search for the latest information and promotions. Check out the discounts of different products at a glance. Is there any promotion to buy stemtoy for children: https://stemtoy.com.hk/en/pages/promotion

Question 8

Want to give birthday presents to children?

Accepted Answer

Worried about preparing birthday gifts for children? Kidrise has selected all kinds of hot-selling children's birthday gifts. We have collected Montessori toys suitable for 0-3 years old, STEM toys suitable for 3 years old or above (science toys, Technology toys, engineering toys, math toys), plus our various shopping discounts, bring children an unforgettable birthday: https://stemtoy.com.hk/en/collections/hong-kong-birthday-gift-kids- toy-present-stem-montessori

DBS Treasures DBS Treasures Selected Customer Offer

[Kwun Tong Self-Pickup] Puzzle Creative Children’s Electric Screwdriver🔩3D Shape Puzzle STEM Building Blocks⚙️(129 pieces 2-in-1 set)

[Pick up in Kwun Tong] byjarda scientific assembly experiment three-in-one STEM hydraulic manipulator

[Self-pickup in Kwun Tong] ProsKit GE-897 gear transmission ⚙️3-in-1 button programming STEM robot

[Self Pickup in Kwun Tong] Taiwan T-Space 24-IN-1 ROBOT CARNIVAL STEAM 24-in-1 Robot Carnival (Made in Taiwan | Can be moved forward and backward)

【觀塘自取】Puzzle Creative兒童電動螺絲批🔩3D形狀拼圖STEM積木⚙️(119件二合一套裝)

【Kwun Tong Self Pickup】Science Can STEM Optical Shadow Box💡Children’s Science Experiment Set

[Pick up in Kwun Tong] Science Can Human Anatomy Model Children’s Toy

[Pick up in Kwun Tong] Kidrise 12-in-1 STEM solar DIY building model deformation assembly robot (no batteries required)

German BRESSER 1200x binoculars + TV tube microscope (can be configured with electronic eyepieces)

[Self-pickup in Kwun Tong] Kidrise movable 3D three-dimensional mechanism paper model toy・Troubled Mother Bird・DIY toy

[Pick up for yourself in Kwun Tong] "Children's EQ Reading Rainbow Book in English" set of 7 volumes (English version in Mandarin with reading pen)・Rainbow Book

Jollybaby Enlightenment Early Education Baby Portable Folding Mat and Cloth Book Set (Ocean Animals)

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