• Enjoy Free Delivery on orders over $400.
• Free shipping coverage: Single delivery location, including residential/commercial addresses, SF Stores, and EF Lockers.
• For orders under $400, a shipping & handling fee of $60 will be charged.
• SF Express Network:
  SF Store Service Partner EF Locker

• An extra $10 fee applies to the following areas:
  Sai Kung, Clear Water Bay, Shek O, Stanley, Discovery Bay, Ma Wan, Cheung Chau, Lamma Island, Peng Chau, South Lantau (including Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O, etc.).
• Other remote area service & surcharge details: Click here for details.
• Note: Additional service fees may apply for remote areas. Please refer to SF Remote Area Table.

• General Delivery Service: Mon-Fri only (Hong Kong).
• Processing Time: 2-4 days after ordering.
  (Cut-off time: Mon-Fri 16:00)
• Transit Time: Approx. 5-7 days via courier.
• Actual delivery time depends on stock availability. Incorrect information may delay delivery.

• Each order can only be delivered to one address. Please place separate orders for multiple locations.
• PO Boxes are not accepted as delivery addresses.
• No Delivery: Outlying Islands (except Airport, Ma Wan, Discovery Bay, and Tung Chung) and any restricted areas.
• Please contact Kidrise immediately if you need to change the address.

• We will provide a Tracking No. after the item is dispatched.
• To change the address after dispatch, please contact the courier directly. Extra fees are borne by the customer.
• Orders may be cancelled without refund if delivery fails multiple times due to personal reasons.
• Door-to-door delivery does not include moving items inside the residence. Kidrise is not responsible for any damage during moving.

• Delivery will be suspended when Typhoon Signal No. 8 or higher, or Red/Black Rainstorm Warnings are hoisted.
• Delivery will also be suspended if weather conditions are deemed unsafe by the courier.
• Kidrise will contact you to reschedule the delivery.

• Bought by mistake / Changed mind after delivery.
• Product damaged by human error.
• Product has been opened or used (e.g., plastic wrap or box seal removed).
• Packaging is damaged, destroyed, or incomplete.
• Color difference due to lighting or screen settings (actual product prevails).
• Loss or damage caused by instructing courier to leave at door/management office.

For order cancellations and refunds after payment, the following handling fees will be deducted:

* We do not offer refunds without cause and reserve the right to refuse unreasonable requests.

Please prepare your order number and receipt, then contact us:

* If the item or quantity does not match the order, please contact us immediately on the day of delivery.

• We reserve the right to refuse any unreasonable return or exchange requests.
• Kidrise reserves the right to amend these terms without prior notice.
• In case of any dispute, Kidrise reserves the right of final decision.